| Service restored | |
| Date | 21:45 28 February 2023 |
| Description | Application access tested and restored. |
| Status | Application service has been stable for the last 2 hours. |
| Resolution | It appears a file permission error resulting from a microsoft update was the issue. mitigating steps have been put in place to avoid future impact. |
| Comment | Incident Closed, follow up sessions to impliment pre-emptive/preventative measures scheduled. |
| Service restored - pending | |
| Date | 19:45 28 February 2023 |
| Description | Application access restored, pending confirmation of successful resolution. |
| Status | Access to the main application has been restored, however the underlying issue may still persist. |
| Resolution | Pending confirmation, it appears a file permission error resulting from a microsoft update caused the issue. Further investigation will be conducted. |
| Comment | If the error recurs, we will impliment DR failover to a different server region. |
| Service disrupted | |
| Date | 17:55 28 February 2023 |
| Description | Sparkfolios.com application access was blocked, reporting a permission error. |
| Impact | Access to site was not possible. |
| Severity | High |
| Comment | Technicians were notified at 18:44 and began work to resolve the issue |