FAQ

General Platform

• Individual’s Wallet funds
• Pool funds
• How to place an order
• How to download your "Achievements Portfolio "
• How to update your cell phone number on sparkfolios

Payment queries

• How to "Top Up" your *sparkfolios wallet
• When will I get my order?
• E-Wallet payments (not yet Received)
• EFT payments (not yet received)

Update Details

• I am not receiving an SMS with my confirmation code.
• Update bank details on sparkfolios

Signing in

• Individual User Starter Guide password reset
• Never forget your username and password
• Account is Locked
• How to recover your username
• How to reset your password