FAQ

General Platform

• How long are the funds available in my *sparkfolios wallet?
• Will funds paid over to *sparkfolios, if not used in the current year, roll over to the next year to be used later?
• How do I place an order?
• How do I download my "Achievements Portfolio " ?
• How do I update my cell phone number on *sparkfolios?

Payment queries

• How to "Top Up" your *sparkfolios wallet?
• When will I get my order?
• Why have I not received my E-Wallet payment?
• Why have I not received my EFT payments yet?

Update Details

• Why am I not receiving an SMS with my confirmation code?
• How do I update my bank details on *sparkfolios?

Signing in

• Need assistance to Sign in?
• Individual User Starter Guide password reset
• Forgotten your password?
• Why is my *sparkfolios account locked?
• How do I recover my username?
• How to reset your password?