Individual User Starter Guide password reset

Getting started guide for the *sparkfolios platform
Call +27 87 235 1770 / Whatsapp chat +27 82 871 7346 for assistance during RSA business hours

This article covers the following topics:

1. If you have forgotten your username
2. Resetting your password 
3. Suggested password length and characters
4. Why must I change my password regularly?
5. Changing your username
6. Contact us 

1. If you have forgotten your username: 

To recover your username, please follow these steps:

1. Go to https://app.sparkfolios.com (or your specific company domain).

2. Click on the GREY ‘Recover Username’ link below the orange Sign in button.

3. Enter your work email address

4. Check for an EMAIL with your username

2. Resetting your password:
To reset your password, please follow these steps:
1. Go to https://app.sparkfolios.com (or your specific company domain).
2. To start the process, tap on the GREY ‘Reset password’’ link below the orange ‘Sign in’ button.
(And follow the instructions)

3. Enter your username. (This is most often your email address)

4. Now tap on “Start the reset process”

5. The system now sends you an email to CONFIRM your details. Check for an EMAIL and tap on
the link in the email ONCE to continue the process. Please do not double-click.

6. If you have forgotten your username, or it does not send you an email at this stage, try tapping
on the “Recover username” button on the previous screen to recover and confirm you are using
the correct username.

7. Once you have tapped the link in your email you will be taken back to *sparkfolios to complete
the reset process.

8. When this page loads, the system will then automatically send you an SMS code as the 2nd
step of the 2-step verification process. Enter the confirmation code in the box provided.

9. If you do not receive an SMS code, it could be that we do not have your cellphone number on
our system, or there is a slight delay. Please wait up to 5 minutes or contact our support staff
to assist you further (see our support contact information below).

10. On the next screen you can enter the new password of your choice

11. Confirm your new password in the second box

12. Once you complete the process you will be returned to the login page.

13. Sign in with your username and NEW password.

Here are some helpful hints to help you avoid any password resetting frustration in the future.
1. Your username is most likely to be your email address.
2. Change your password to something that you will remember.
3. Here is a link explaining how to create “Strong yet easy to remember passwords”

3. Suggested password length and characters:
1. Length is a minimum of 9+
2. Please include at least 1 number
3. Please use both uppercase and lowercase letters of the alphabet
4. You can include at least 1 special character (some special characters are not allowed)

4. Why must I change my password regularly?
1. To remain secure and better protect your data
2. Employer policies stipulate the frequency of these updates

5. Changing your username:
1. Your username is most likely the email address provided to us.
2. You can however change the username to one you prefer
3. Once you are successfully signed in to *sparkfolios
>> (Tap on your name in the top right hand corner) >> Edit profile

6. Contact us:

If you were unable to reset your password using the method above, contact us for further assistance.