To recover your username, please follow the steps below:
Step 1: Go to www.sparkfolios.com (or your specific company domain for sparkfolios services which will have similar instructions, but just slightly different).
Step 2: Tap on the GREY or DARK ‘[Recover Username]’ button below the orange [Sign In] button. This will take you to a new screen. (If you in error tap on “Reset Password then you will get an extra screen. Here you can tap on the words “tap here”, to the right of the “If you have forgotten username?”)
Step 3: Enter your work email address. For security reasons we only allow one email address, so if you have multiple work email addresses, including aliases, only ONE will be the activate email address.
Step 4: Tap on the dark box “Recover Username”
Step 5: Check for a new email from email@example.com with your username and follow the instructions. The email may land up in your spam or junk email inbox.
Step 6: You can use your username to reset your password.